DESCRIPTION
This course focuses on the identification and practice of verbal skills required for effective communications. The focus here is how to get your needs met without creating a defensive reaction by the other individual.
SOME BENEFITS:
Participants will be able to:
- Identify behavior that is assertive, aggressive, or submissive within interpersonal interactions.
- Get their needs met without infringing on the rights of others
- Communicate more effectively in stressful situations
- Determine their current approach to handling confrontations
- Confront another individual using techniques that are focused, straightforward, and easy to remember
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