Guttman Development Strategies Guttman Development Strategies, Inc.

 

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Training: Courses

Active Listening (Influence Skills)

DESCRIPTION
This course focuses on listening skills for personal and professional effectiveness by exploring major barriers to listening, individual response styles, and practicing effective techniques. This course deals with how to meet the needs of another individual and the skills are applicable to any situation including sales.

SOME BENEFITS:
Participants will be able to:

  • Listen more effectively
  • Check for clarity
  • Gain a greater awareness of their own style of listening
  • Gain a greater awareness of the payoffs and liabilities of their style
  • Understand how to diffuse anger in others
  • Practice practical techniques to hasten their ability to get to the "bottom line" in a conversation
  • Understand the impact of body language on communications
  • Understand the hidden messages in a conversation

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