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When Goliaths Clash: Book Highlights
Becoming a High Performance Organization. Alignment does not stop with Goliaths at the top. The senior management team exercises tremendous influence over the organization, but it cannot proceed alone. Davids down the line must also turn in a stellar performance. There are many factors that can either inhibit or enhance a team's movement toward high performance, depending on how they are handled by management. How does your team manage these factors?
Inhibits if they are selected because "someone has to do it, and it's your turn." Enhances if their skills and experience are relevant to the issues that need to be resolved. Inhibits if they have never worked together before. Has an even greater negative impact if they have a history of rivalry and ineffective interactions. Enhances if they have worked together successfully in the past. Inhibits if the team members are not made aware of their goals, if they are not given a sense of the importance of the team's mission. Enhances if the connection between their assignment and a strategic imperative is explained at the outset. Inhibits if it is left up to their functional leader. Enhances if senior management demonstrates the importance of the mission by meeting with the team before it begins its duties. Inhibits if the team leader assumes everyone is on board from day one, doesn't encourage candor to get out of stage one, can't manage emerging conflict in stage two, or wants to command and control. Enhances if the team leader recognizes which stage(s) the team members are in at the beginning, encourages candor, isn't afraid of open conflict, and is able to accept the role of facilitator rather than decision-maker. Inhibits if the team members continue to be judged and compensated only on their performance of their functional duties. Enhances if, from the outset, team members are aware that a portion of their performance rating - and compensation - will be based on the contribution they make to the team.
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